Booking Conditions Politics

Machu Picchu Union World Travel Agency (MUW) wants you to have the best vacation ever. Please read the following conditions carefully as it is your contract with Machu Picchu Union World Travel Agency (MUW).
The quote given by us will be valid for 90 days from the date of your first enquiry. If you have any questions whatsoever regarding your vacation, please contact us and we will be happy to answer any and all questions regarding your tour and condition of sale. Our prices do not include the international air fares to Peru, international airport taxes, meals not specified in your itinerary, personal expenses, personal insurance, tips and baggage porterage. Everything that is included in your tour will be clearly defined in your trip itinerary that you will receive prior to booking your tour. Please work closely with the sales agent to insure that you are receiving everything that you want for your tour.

1.- The Contract

The contract is between Adventure Cusco Tours and the client, being any person travelling or intending to travel on a tour operated by us. You, the client are subject to have read, understood, and agreed to our travel policy outlined below.
These conditions only apply to services in our program and not to the international and national flights. These are subject to the conditions imposed by the aírlines.

2.- Securing your booking

To guarantee a reservation, Adventure Cusco Tours requires a fully agreed upon tour itinerary together with the deposit equal to 50% of the total tour price. Clients are deemed to have read and understood the conditions of sale and to have indicated this by agreeing to pay the deposit. If the client wishes to book a tour that start in 60 days or less, they must pay 100% of the tour cost to secure the booking. A booking is accepted and becomes definite only from the date when Adventure Cusco Tours accepts the clients deposit. After your deposit is received, it is agreed that a contract with Adventure Cusco Tours exists and the deposit becomes non-refundable and non-transferable. Once your deposit has posted, we will send, via email, your receipt. We reserve the right to decline any booking at their discretion.

3.- The Final payment/Surcharges

The balance of all monies due including any surcharges applicable must be paid to Adventure Cusco Tours no later than 60 days before departure. In the case of non-payment of the balance by the due date, we reserve the right to cancel your booking and cancellation charges will apply.
Surcharges.
Prices quoted remain valid for 90 days from the date of your first enquiry. If we receive full payment on or before the 30th day of our quote, we guarantee not to surcharge you.
Machu Picchu Union World Travel Agency (MUW) reserves the right to increase the tour cost to take into account the following Ítems government actions, currency fluctuations, transportation costs (including the cost of fuel), airport charges and increase in scheduled air fares. This does not apply to government taxes, imposed after publication of our programs, insurance premiums and amendment charges. If the surcharge results in an increase of more than 10% of the tour cost, government taxes and amendment charges. You will be notified of any such surcharge no later than 4 weeks before departure.

4.- If you change your booking

An administratíon fee of $50US per person will be charged if a confirmed booking is changed or transferred to a different departure date or tour, up to 60 days prior to departure. Thereafter all changes will be treated as cancellations and subject to charges as below. (see 5.Cancellation by you). If a client is unable to travel, in circumstances which Adventure Cusco Tours considers reasonable, then the booking might be transferred to another suitable person, however the tour arrangements must remain the same and if all suppliers (¡ncluding airlines) agree to accept the ñame change. If a transfer is allowed then an administration charge of $50US per person will be made if the company is notified up to 60 days before departure or $100US per person if less than 60 days, plus any extra charges levied by our suppliers.

5.- Cancellation by you

Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by Machu Picchu Union World Travel Agency (MUW)
The charges are shown below:
60 and more days before departure: retention of deposit.
59 to 30 days before departure: 60% of total price.
29 days to 14 days before departure: 90% of total price.
Less than 14 days: 100% of price.
We strongly recommend that full insurance is taken out, which includes cover, under certain circumstances, against the loss of deposit or cancellation charges. Please note that no reimbursements are given when cancellations occur or for any unused services.

6.- Complaints

Should the client have a complaint about any of the tour arrangements, it is a condition of the contract that you tell our local representative at the time. Failure to complain at that moment in time will deny us the opportunity to investígate and rectify the problem and thus render Adventure Cusco Tours unable to accept any form of responsibility. If the client has a dispute with us which we is unable to resolve then please write to us within 28 days of your return and we will investígate further.

7.- Travel and cancellation insurance

Travel insurance is strongly recommended for all clients whilst on a tour with Adventure Cusco Tours. Clients are responsible for ensuring that they have adequate cover for the full duration of the tour in respect of medical expenses, injury, death, repatriation, cancellation and curtailment.

8.- Clients responsibility

Clients agree to accept the authority and decisions of Adventure Cusco Tours employees, tour leaders and agents while on tour with us. If in the opinión of such persons the health or conduct of a client at any time before or after departure appears likely to endanger the safety, comfort or happy progress of a tour, then the client may be excluded from all or part of the tour. In the case of ill health, we may make arrangements, as it seems fit and recover the costs thereof from the client. If a client commits an ¡Ilegal act, he/she may be excluded from the tour and we shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect other peoples1 enjoyment or active participaron of the tour, you must advise us at the time of booking. No refund will be given for any unused services.
Clients must be in possession of, and are responsible for arranging a valid passport, visa if applicable and any vaccination certificates required for the whole of their journey. Information about these matters or related Ítems (climate, clothing, baggage, etc) is given in good faith but Adventure Cusco Tours cannot be held responsible for any of this information.

9.- Cancellation or alteration by Adventure Cusco Tours.

While we endeavours to operate all tours as advertised, it reserves the right to change any of the facilities, services, pnces or itineraries described in the program. If a major change is necessary or deemed advisable, we will inform the client as soon as reasonably possible. A major change does not apply to the carrier, transport or named accommodatíon. It ¡s normally considered to be a major itinerary re-routing, a sígnificant change in the duration of your holiday or the cancellation of a major excursion with no apparent reason. Adventure Cusco Tours will not accept responsibility for changes in flight schedule or departure aírport, as this is the responsibility of the airline. However we will endeavour to minimise their effects on your journey. If advised of a major change before departure, the client will have the choice of accepting the changes, purchasing another tour from us or cancelling the tour with a full refund. Provided that the major change is not a result of situations outside our control. Compensation will be paid as follows:Period of notification given to you

More than 42 days: No compensation
41 to 28 days: $30US per person
27 to 14 days: $40US per person
13 days to date of travel: $50US per person.

Machu Picchu Union World Travel Agency (MUW) will not pay compensation if forced to cancel or change your tour because of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, epidemics or health risks, technical or maintenance problems with transport, closed or congested airports or ports, changes imposed by re-scheduling or cancellation of flights by airlines, the alteration of airlines or aircraft types, or similar events beyond the control of our company. Consolidation refers to the fact that some tours, known as fixed departure tours, are dependent upon a minimum number of persons participating (this being four). We is not liable for any penalty charges associated with "supersaver"-type connecting rail or airfares, in the event of a change to a tour departure time, date or airport. We reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 8 weeks before departure, except for forcé majeure, consolidation or the clients failure to pay the final balance. Unless the client fails to pay the final balance, we will return all deposits paid or offer an alternative tour of comparable standard and will pay compensation on the scale as shown above. No compensation will be paid if cancellation is due to force majeure or consolidation.

10.- Our responsibilities

Clients bookings are accepted on the understanding that they appreciate the possible risks inherent to adventure travel and that they undertake the tours, treks or expeditions, featured in our programme, at their own volition. It is also important to understand that the most meticulously planned arrangement can go wrong. After all, Perú is an underdeveloped country as far as basic infrastructure is concerned. Conditions are such on some of our tours that there may be occasions when delays, discomforts or unforseen circumstances will occur. We will not accept complaints due to these aspects:
Where the client does not suffer personal injury, the company accepts liability should any parí of the tour arrangements, booked with us, not be supplied as described in the itinerary. In such cases we will pay reasonable compensation if the clients enjoyment of the tour arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of Adventure Cusco Tours or its suppliers and the reason for the failure was the client's own fault, the actions of someone unconnected with the tour arrangements or one which neither the company nor its suppliers could have anticipated or avoided, even if all due care had been exercised.
When the client suffers death or personal injury as a result of an activity forming part of the tour arrangements booked with us, Machu Picchu Union World Travel Agency (MUW) accepts responsibility unless there has been no fault on our part or its suppliers and the cause was the clients fault, the action of someone unconnected with the tour arrangements, or one which neither we nor our suppliers could have anticipated or avoided, even with the exercise of all due care.
Adventure Cusco Tours acceptance of liability to pay compensation pursuant to clauses 10(a) and 10(b) is limited, in the case of air travel, rail travel, sea travel or hotel accommodation, to the amount set out in the provisions of, respectively, the Warsaw Convention as amended by the Hague Protocol 1955, the 1961 Berne Convention, the 1974 Athens Convention and the 1962 París Convention.
Machu Picchu Union World Travel Agency (MUW) acceptance of liability in clauses 10(a) and 10(b) above is subject to assignment by the client to Machu Picchu Union World Travel Agency (MUW) of the client's rights against any agent, supplier or subcontractor of ours, which is in any way responsible for the unsatisfactory holiday arrangements or the client's death or personal injury. Back to the top

11.- Flights/Delays

We cannot accept liability for any delays in any of your flights, whether the cancellation or delay is caused by adverse weather conditions, rescheduling of the airline, airport authority and/or action by air trafile controllers, mechanical breakdown or industrial action. Where long flight delays result ¡n lost holiday time, no refunds are given by hotels or suppliers. Similarly, airlines do not offer compensation for flight delays. However, at their discretion, carriers will endeavour to reduce the inconvenience of any delay by providing meáis and accommodation, as appropriate for the time of day or night (dependent on local availability). If you incur payments for such services ¡n the event of a delay, Machu Picchu Union World Travel Agency (MUW) will not accept responsibility for payment unless we have given our prior consent.